Privacy Policy

Effective Date: 1 June 2025

At GI Express Taxi, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website (https://giexpresstaxi.co.uk), mobile services, or contact us directly for private hire bookings. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

GI Express Taxi is a licensed private hire taxi service based in Leicester, UK. We offer airport and seaport transfers and local transportation services to individuals, businesses, and organizations. As a "Data Controller," we are responsible for your personal data and how it is used.

Contact Details:

• GI Express Taxi96B RossWalk, LEICESTER, LE4 5HH, United Kingdom
• Phone: 0116 4105025
• Email: info@giexpresstaxi.com

2. Our Commitment to Your Privacy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

• What personal data we collect
• How we use your data
• Why we collect it
• Your legal rights
• How you can control the information we hold

3. Information We Collect

We collect and process the following types of personal data:

• Full name
• Email address
• Contact phone number
• Pickup and drop-off addresses
• Booking details (date, time, vehicle type)
• Flight or travel information
• Payment details (only for processing, not stored)
• IP address and device/browser details

We may also collect sensitive personal data, such as:

• Medical conditions (e.g., mobility requirements)
• Criminal records (for employment or driver vetting)
• Ethnicity (only when required by regulation or with consent)

4. How We Use Your Information

We use your data to:

• Manage your bookings and transportation needs
• Communicate service updates or confirmation messages
• Process payments and issue receipts
• Improve our services through feedback and analytics
• Meet legal and regulatory obligations
• Prevent fraud and ensure safety

5. Legal Bases for Processing

We process your data under one or more of the following lawful bases:

• Consent: Where you give explicit permission
• Contractual Necessity: To fulfill your ride booking
• Legal Obligation: To meet tax, licensing, or other legal requirements
• Legitimate Interests: To improve services or protect our business (e.g., fraud prevention)
• Vital Interests: In emergencies where data processing can protect someone’s life

Sensitive personal data is processed only:

• With explicit consent
• Where necessary for legal claims
• When required by law or vital interests

6. Data Sharing and Transfers

We may share your information with:

• Our licensed drivers or subcontractors
• Payment gateways (e.g., Stripe, PayPal)
• IT service providers or CRM systems
• Law enforcement or regulatory authorities (if legally required)

We do not sell or rent your personal information to any third parties. Any data transfers outside the UK will comply with applicable data protection laws and safeguards.

7. Data Retention

We retain your data:

• For as long as needed to fulfill the purpose it was collected for
• Typically, up to 6-10 years to meet financial, tax, and licensing requirements
• Anonymized data may be retained for statistical analysis
• Once the retention period ends, your data is securely deleted or anonymized.

8. Data Security

We use industry-standard safeguards including SSL encryption, secure servers, and access control policies to protect your personal data. In the unlikely event of a data breach, we will notify the affected individuals and relevant authorities as required by law.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data when no longer needed ("right to be forgotten")
• Restrict data processing under certain conditions
• Object to data processing for marketing
• Withdraw consent at any time (if based on consent)
• Port your data to another provider (where applicable)

To exercise your rights, contact us at: info@giexpresstaxi.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website performance and collect analytics data. By using our website, you consent to the use of cookies as described in our [Cookie Policy]. You can manage your cookie preferences in your browser settings.

11. Automated Decision-Making

We do not use your personal data for automated decision-making that produces legal or significant effects without human intervention.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies or practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised "Effective Date." We encourage you to review the policy regularly.

14. Questions or Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, contact us directly at:

• Email: info@giexpresstaxi.com
• Phone: 0116 4105025

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Thank you for choosing GI Express Taxi. We are committed to earning and keeping your trust.